Frequently Asked Questions

Sanita will ship orders to the 48 contiguous United States and the District of Columbia via UPS SurePost (final delivery USPS). Unfortunately, at this time, we are unable to ship internationally. 

Customers in AK & HI, please visit our authorized online retailers Zappos.com, Shoes.com and others found under the “Online” tab of our store locator.

Sanita.com accepts all major credit cards as methods of payment.

We offer digital "e-cards" that can be redeemed on sanita.com. Simply select the value of your e-card on the product page, and complete checkout. Your digital gift card certificate will be instantly emailed to you. Buying an e-card for someone else? Simply forward the email to them or print the email.

Gift cards do not have an expiration date and can only be redeemed on sanita.com . Gift cards have no cash value, cannot be redeemed for cash and cannot be used to purchase another gift card or an order that includes a gift card. Discount codes can not be applied to the purchase of a gift card.

Sanita.com adds an $9.95 shipping charge for a single pair order or a $12.95 shipping charge for orders of 2 or more pairs within the continental United States. We offer free shipping on orders over $150.00.

Please allow 2 business days for processing after you place your order on our website. You will receive a UPS tracking number via email once your order ships. Please check your spam folder! If you have any questions about the status of your order, please contact  us at inquiry@sanita.com.

We strive to fulfill orders as quickly as possible, so you may not be able to cancel or change your order once it is submitted because we have already begun shipping your order. If you need to make any changes, please contact us as soon as possible and we will make our best effort to accommodate your requests.

Updated 02/01/2025

Sanita.com will gladly accept unworn merchandise in its original packaging within 60 days of your purchase date for return or exchange.

Select items are not eligible for return or exchange, this includes all accessories including socks, and shoe care. 

How to Start your Return or Exchange

Click here to start your Return or Exchange in our new self-service portal. You will need your five-digit (Example: 12345) order number found in your email receipt, and the email, phone number, or zip code associated with the order. In the Returns and Exchanges self-service area, you’ll receive easy step-by-step instructions and a prepaid label to complete your return or exchange. Please include the return packing slip generated with your return, and use the label to mail the item(s) back to us. 

Are Returns and Exchanges Free?

Your first return or exchange from Sanita.com is always free! Orders over $150 are also free to return or exchange with no fees. If your order is less than $150, a $10 handling fee is deducted only if your order is returned in its entirety with no merchandise kept. If you keep one or more items, or if your order value exceeds $150, there is no handling fee. 

What is your Return Policy?

All footwear, whether for return or exchange, must be in unworn, undamaged condition and in their original packaging, and returned within 60 days of your original purchase date. Please try on your new Sanita shoes in a clean, indoor area and return or exchange them if they aren’t a good fit. For more information on how our shoes should fit, please visit our Sizing and Fit page. You may contact us if you have any questions about specific sizing or fit issues that you may have.

If your item arrives damaged, please contact us right away for further instruction: inquiry@sanita.com. We must be notified within 7 days of delivery of any damages.

Please allow 3 to 5 business days from the receipt of your shipment in our warehouse for processing of your return or exchange. Refunds will be issued to the original credit card used at the time of purchase.

Please allow 5 to 7 business days for your refund to return to the original method of payment after it’s been processed.

For privacy and billing reasons, we must be contacted by the original purchaser of merchandise on Sanita.com regarding any returns, exchanges, or warranty claims, and can only refund to the original method of payment used.

Please note that we photograph any merchandise returned to us that shows signs of wear or imperfections such as cosmetic or manufacturing flaws.  We do not accept returns of worn shoes, or pairs not purchased through sanita.com, and these will be refused and/or donated, and are not eligible for refunds, store credit, or exchange.

Please allow 3 to 5 business days from the receipt of your shipment in our warehouse for processing of your return or exchange.

We will notify you once we have processed your return or shipped an exchange.

Your first return or exchange from Sanita.com is always free! Orders over $150 are also free to return or exchange with no fees. If your order is less than $150, a $10 handling fee is deducted only if your order is returned in its entirety with no merchandise kept. If you keep one or more items, or if your order value exceeds $150, there is no handling fee. 

Refunds will be issued to the original credit card used at time of purchase. Please allow 5 to 10 business days after return receipt/processing at our distribution center for the credit to be issued to your card.

We now have a Gift Return option in our Self Service Returns Portal, please follow through the step-by-step instructions to return or exchange your shoes.

The security of your information is a top priority at Sanita. We take security very seriously using industry-standard security measures to protect the loss, misuse, and alteration of your personal information.